FAQ

Have questions? Read below for some that are frequently asked!

How long will it take for my order to ship?

Typically orders ship out between 2 to 3 business days of receiving the order.  However, due to scheduled events (such as conventions, larger fulfillment such as kickstarters, etc.), orders can sometimes take upwards 10 to 15 days to be shipped out after order is received. A tracking number will be provided for all domestic orders. If you're ordering internationally and do not receive your order within 7-10 business days of shipping confirmation, please let us know and we'll look into it further for you.

Help! I placed my order several days ago and still haven't received a confirmation.

If it's been an unusual length of time and you have not been contacted regarding any expected delays, please email us at sapphireshardpress@gmail.com with the order number and the item that was ordered so that we may better look into this further for you.

There's an item I really want and it's out of stock. How soon will you be restocking?

If there is a high demand for an item, we will open up for pre-orders so that we can restock the item. Otherwise, unfortunately at this time, if an item is out of stock, it may be a while before it is back in stock.

Is gift wrapping available?

Depending on the item and with enough notice, gift wrapping can be made available. Please contact us at sapphireshardpress@gmail.com for further information.

Do you have another question that hasn't been answered? Please feel free to reach us at sapphireshardpress@gmail.com. We'd be happy to answer any questions that you may have!